Privacy Policy

1. Information We Collect

Information you provide directly

• Mobile number (for OTP-based login)
• Name, email address, and phone number when you contact an owner or book a service
• Property details when you list a property
• Business information when you register as a service provider

Information collected automatically

• Browser type, device information, and IP address
• Pages visited, time spent, and actions taken on the platform
• Location data (city-level) when you use area-based search features

2. How We Use Your Information

• To authenticate your identity via OTP-based login
• To connect you with property owners or home service providers
• To process property listings and service bookings
• To improve platform features and personalise your experience
• To send service-related notifications (no marketing spam)
• To comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share it with:

• Property owners / service providers — to facilitate the connection you requested
• Service infrastructure partners — cloud hosting, SMS OTP providers, and analytics tools
• Legal authorities — when required by law or to protect the rights of users

4. Cookies

We use cookies and similar technologies to maintain your login session and understand how you use our platform. You can control cookies through your browser settings. Disabling cookies may limit your access to certain features.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@thedrhome.in.

6. Security

We implement industry-standard security measures including HTTPS encryption, JWT-based authentication, and secure server storage. However, no system is 100% secure, and we encourage you to use a strong, unique password and report suspicious activity.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Children's Privacy

TheDrHome is not directed at children under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date above. Continued use of the platform after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@thedrhome.in.

11. Account Deletion

For account deletion, Please contact us at support@thedrhome.in.